Customer Returns
90 Day Customer Money Back Guarantee
Lily & Loaf offer a no quibble 90-day money back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return your unused product or empty container to us within 90 days for a full refund. Please note that delivery costs are non-refundable.
Procedure
All returns must be authorised in advance by Lily & Loaf.
- Email returns@lilyandloaf.com for a Returned Goods Authorisation (RGA) number.
- Return either your unused product or empty container to Lily & Loaf Head Office at Unit 5, Hortonwood 32, Telford TF1 7YL.
- Please include with your returned item your name, address, order number, and account number (if applicable).
- Your RGA number should be clearly marked on the outside of your package. Packages returned to Lily & Loaf without a visible RGA number will not qualify for a refund and cannot be returned to the sender.
- You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once your return is received and inspected, we will contact you to confirm that we have received your item. Your refund will be processed, and a credit will be applied to your original method of payment within 5 working days.
Customer Returns
90 Day Customer Money Back Guarantee
Lily & Loaf offer a no quibble 90-day money back guarantee on all purchases. If you are not completely satisfied with your purchase, you may return your unused product or empty container to us within 90 days for a full refund. Please note that delivery costs are non-refundable.
Procedure
All returns must be authorised in advance by Lily & Loaf.
- Email returns@lilyandloaf.com for a Returned Goods Authorisation (RGA) number.
- Return either your unused product or empty container to Lily & Loaf Head Office at Unit 5, Hortonwood 32, Telford TF1 7YL.
- Please include with your returned item your name, address, order number, and account number (if applicable).
- Your RGA number should be clearly marked on the outside of your package. Packages returned to Lily & Loaf without a visible RGA number will not qualify for a refund and cannot be returned to the sender.
- You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Once your return is received and inspected, we will contact you to confirm that we have received your item. Your refund will be processed, and a credit will be applied to your original method of payment within 5 working days.