Frequently Asked Questions
How will I know if my order has been processed?
When an order is placed either via telephone or online you will receive an email confirmation from us. If you have not received an email, please contact us and we can check we have received your order.
How does your 90-day money back guarantee work?
If you are not completely satisfied with your first purchase, we offer a no quibble 90-day money-back guarantee on first purchases of many of our products (excluding accessories).
Please visit our Returns page for more information and detailed instructions on how to do this.
What is your return policy?
Please visit our Returns page for detailed instructions on our returns policy and how to return a product.
Can I change or cancel my order after it has been placed?
In some circumstances it may be possible to change or cancel an order if it has not yet been dispatched.
Please contact our customer service team as soon as possible, after placing your order, if you need to make any changes.
Do you offer international delivery?
Yes, we ship to many countries around the world. Delivery costs and times vary depending on the destination.
Please visit our Delivery Information page for more details.
How can I find out more about a product?
Each product page on our website provides detailed information, including ingredients, usage instructions, and benefits.
If you have further questions, feel free to contact our customer service team.
Are your products suitable for vegetarians or vegans?
A wide range of our products cater to vegetarians and vegans. Detailed dietary information is available on each product's page, located in the ‘Lifestyle Requirement & Benefits’ section. Additionally, options include gluten-free and kosher varieties, with all products being non-GMO.
How do I create an account?
You can create an account by clicking the account button, then ‘create an account’ and filling out the registration form.
Creating an account will make the checkout process faster, allow you to track your orders easily, and keep you informed about our latest products and offers.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Apple Pay and Google Pay.
Please scroll down to the footer for a comprehensive list.
How can I open a trade account?
Please scroll down to the bottom of the website and click on Trade Account Login
You'll need to provide details about your business and how you plan to market our products. We review applications to ensure alignment with our brand values and market strategy.
What are the benefits of opening a trade account with Lily & Loaf?
With a trade account, you'll benefit from access to our premium range of natural health and skincare products, competitive pricing, marketing support, and a dedicated account manager to help you grow your business.
Are there any minimum order requirements?
We do have a minimum order requirement to maintain trade status, which is designed to support both small and large businesses.
What kind of support does Lily & Loaf offer for promotion and sales?
We offer a variety of support to our trade accounts, including marketing materials, product training, and promotional campaigns.
We work closely with our trade accounts to ensure they have the tools needed for success.
What are the product quality standards for Lily & Loaf?
Lily & Loaf is committed to offering the highest quality natural health and skincare products.
As a supplier, you are expected to meet stringent quality control standards, including sourcing premium ingredients, adhering to Good Manufacturing Practices (GMP), and providing products that are free from harmful chemicals.
How can I become a product supplier for Lily & Loaf?
To become a supplier, please click on the email link above.
Include details about your company, the products you offer, any certifications, and why your products would be a good fit for our brand values and customer base.
What is the process for introducing new products to the Lily & Loaf range?
New products undergo a thorough review process, which includes sample testing, compliance checks with our quality standards, and evaluation of market demand.
If your product passes this review, we'll discuss further steps for integration into our catalogue.