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Coronavirus Status Update
Where possible please order online!
Orders can be placed online 24 hours a day at www.lilyandloaf.com.
Our Customer Services team remain available to take your calls. However, our telephone lines continue to operate on reduced hours and may be busier than usual.
Our telephone lines are open:
Monday, Wednesday, Friday - 9am to 4pm
Tuesday and Thursday - 9am to 2pm
There may be occasions where we close the telephone lines at other times of the day, we will try to give as much notice as possible should we need to do this.
Deliveries - We ask for your patience at this time.
We ask for your patience during this time and to allow an additional three working days to receive your order within the UK, and an extra 10 working days internationally, before raising a query.
Our warehouse team continue to work tirelessly to get your orders out.
Increased ordering means some orders may take slightly longer to be despatched and our couriers & Royal Mail are also much busier than usual.
If your order is urgent, please ensure you select ‘Priority Service’ to get your order despatched the same day.
Please note :-
DPD will no longer ask you to sign their handheld units, instead the driver will sign on your behalf or photograph your open doorway. You will still get your full track and trace functionality, giving you complete visibility of all your parcels.
International deliveries
Please be reassured that your order is on its way to you!
Due to a combination of the current COVID pandemic, and complications as a result of BREXIT, our international couriers are unfortunately experiencing delays with despatch and delivery timescales.
We are working tirelessly with our couriers to help resume the usual delivery timescales as quickly as possible. However, this is regrettably out of our control, and we ask for your patience at this time.
Lily & Loaf apologise for any inconvenience caused as a result of this unprecedented situation.
Lily & Loaf operate a COVID-secure workplace
Lily & Loaf are pleased to advise that we operate a COVID-secure workplace.
We have many preventative measures in place and follow all Government guidelines to ensure that we provide a safe environment for our team.
To reduce footfall through our building a number of team members are now working from home.
We have turned off our ‘collection’ facility and stopped all external visitors to our offices.
Thank you for your understanding during this difficult time.
Wishing you all good health,
Lily & Loaf
Wishing you all good health,
Lily & Loaf
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